POSITION OVERVIEW:

This Contract to Hire position will give you the opportunity to deliver high-quality service to callers from pharmacies, doctor’s offices, and plan members AND give you the ability to work from home!

All equipment provided except for home office furniture, ethernet cabling, router, etc.

Pay: $20/hour

SCHEDULE:

~ 3-week training program Monday-Friday 8:30am-5pm CST

After training is complete, shifts will be scheduled on weekdays between 8AM and 7PM CST

*Some states may not be eligible for this opportunity*

SKILLS & QUALIFICATIONS:

• Knowledge of MS Office

• Typing at a minimum of 40 WPM

• Two years’ customer service experience preferred

• Ability to learn large amounts of information quickly

REQUIREMENTS:

• HS Diploma Required

• Ability to pass pre-employment background check and education verification

• Pass an internet speed test

• Work Environment: You must have a room that you can work in that can be separated from the rest of your home AND no other individuals (including children) can have access to the room during your shift due to HIPAA regulations 

GREAT BENEFITS from Day 1 including PTO and weekly pay!

JOB DESCRIPTION:

Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy.

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

JOB RESPONSIBILITIES:

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions

• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable.

• Utilize operating systems and tools to help manage patient therapy and refill compliance.

• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.

• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.

• May be asked to perform other duties as requested.

• Participate in, adhere to, and support compliance program objectives.